Question 1

Registration

Accepted Answer

You may purhcase with us as a guest or register with us and log in as a member.
As a registered member, you may 
 • track your orders
 • store your shipping adress

Question 2

Prices

Accepted Answer

Shipping cost will be calculated upon check out depending on the total amount of your purchase and delivery address.
There are no other hidden cost.

Question 3

Order

Accepted Answer

For bank transfer:
Orders is only confirmed once payment is received by our bank and we will send you a confirmation email.  
Your order will be processed within 24 hours after confirmation of payment.

Question 4

Payment

Accepted Answer

Payment Options:
1. Paypal payment
2. Bank Transfer
Bank Name: Maybank
Bank Account Name: Carenis Pet Care
Bank Account Number: 507424638502
Payment has to be made within 24 hours after order has been made.
You may email us if there are any delay in payment.
Order will be cancelled if payment is not received within 24 hours of purchase. 
Order will not be processed until the payment is confirmed by our bank.
Payment made is not refundable.
 
Payment Notification
You may fill in our PAYMENT NOTIFICATION FORM (javascript:void(0))once payment is made or you may email us your payment receipt to thewildthing.my@gmail.com
 
Delivery
Order will be delivered the next day after payment is confirmed by our bank.
Delivery time is 1-5 working days, depending on the delivery address.

Question 5

Shipping Charges

Accepted Answer

Peninsular Malaysia:
Purchase RM100 & above- FREE Shipping
Purchase below RM100 - RM9
 
Sabah & Sarawak:
1st kg - RM14.50
Subsequent kg - RM14.50 / kg
 
All shipping cost will be calculated upon check out.

Question 6

Return

Accepted Answer

More than anything we always want you and your pup to be happy!! We know sometimes something arrives in the mail and for one reason or another its not quite what you expected.
 
However, you may only initiate a return if:
1. You receive an incorrect item.
2. The item you received is past its expiry date.
3. Your item is damamged during shipment.
4. There are missing products from your order.
 
How to initiate a return: 
1. If you encounter any of the above, please reach out to us (within 3 days of the shipment date) at thewildthing.my@gmail.com and let us help!
2. Provide us your purchase reference number and a brief description of the issue you are facing and we will determine the best course of action to quickly address the case.
 
We’ll take it back free of charge as long as
1. It’s unused and in new condition* 
2. It’s returned within 7 days of the shipment date. 
* To be considered unused products must be returned in original packaging without any missing tags or stickers.
 
Return Policy
All sold products is not exchanganble or returned. All sold items are not refundable.
All exchanges must be returned in its original packaging and condition.
All exchanges must be sent back with its original invoice or receipt as proof of purchase from thewildthing.my.

FREE SHIPPING ON ORDERS OVER RM100 WITHIN PENINSULAR MALAYSIA

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